Peter & Partner offers targeted training in process management to personnel who are subject to the National Board of Health and Welfare’s constitution. The National Board of Health and Welfare’s regulations and general advice on management systems for systematic quality work (SOSFS 2011:9) were decided in June 2011.
The National Board of Health and Welfare makes, with this requirement, for example:
That the business processes must be identified, described and determined.
Within each process, the activities involved must be identified and their mutual order must be determined.
The business must develop and establish the routines needed to ensure the quality of the business.
This training is aimed at managers and other relevant personnel who are affected by the National Board of Health and Welfare’s regulations and advice on management systems for systematic quality work.
From the Content
Working process-oriented often means that you need to start looking at your business in a partially new way. It is easy to get it wrong at the beginning, which can be costly and time-consuming to correct later.
- What requirements does the National Board of Health and Welfare’s “Management system for systematic quality work” set?
- Basic overview of the concept of process management.
- To identify, describe and determine processes in an uncomplicated and practical way.
- To carry out risk analysis and manage risks.
- The importance of participation and involvement of the staff in the process work.
- Systematic improvement work
- Risk analysis
- Investigation of deviations – complaints and opinions
- Documentation obligation
The training alternates theory sessions with realistic practical group exercises. The training follows the well-known Process Model, which emphasizes leadership, participation and simplicity and focuses on what is practically possible to implement in an organization. With the help of well-chosen exercises, the course participant gains the skills required to work practically with process control in his organization as a leader.
The goal of the training is that after completing the training, the course participant must have achieved such knowledge and skills in process management that he or she can directly apply these in his or her business.
Does this sound like a course for you? Sign up today!
If you are still unsure, get in touch and we will have a discussion.